LET’S SHARE OUR PLAYGROUND
FOUR SEASONS // 2021 NEW PROPERTIES
“The iconic luxury hotels brand get in pipeline some future masterpieces, Madrid, Nappa Valley or Tokyo, let’s focus on very next ones, this very year grand openings…“
Incoming 2021’s openings, Infinity pool, private yacht to discover the Chao Phraya river in Bangkok! Top floor breathtaking panorama of San-Francisco and bay from the Embarcadero…
MANDARIN ORIENTAL & OBEROI // Strategic alliance
“Announced in September 2020, the two groups began their alliance and partnership, a magnificent promise for the ultra-luxury hotel segment.”
The two multiple award-winning brands share many points and look to the future with a common vision of excellence in luxury hospitality and perfect guest service.
KIMPTON FIRST PROPERTY IN FRANCE step 1 // Paris
“IHG unveils a new chapter in its European expansion with its boutique hotel brand Kimpton, which opens its first hotel in France, in Paris.“
The opening of Kimpton St Honoré Paris will see the brand’s playful and sophisticated design, innovative approach to restaurants and bars, and immersive guest experiences that foster genuine human connections, offer a fresh perspective on hospitality in the City of Light.
BULGARI HOTELS after Paris this year, Rome / 2022
“Opening in 2022, Bvlgari Hotel Roma is an exceptional homage to the home of Bvlgari and its greatest source of inspiration“
“Set to open in 2022, it is poised to become a temple of Bvlgari heritage in the city that has given so much to the Italian jeweller….”
WE ARE BACK! @SOFITEL BRUSSELS EUROPE
“A great and very nicely done caps from our friends of Sofitel Europe they made for their very awaited re-opening this June 15th!!“
Happy re-opening to Cyril Manguso and team, we hope you will enjoy this new step of your history!
"SHANGRI-LA CARES" COMMITMENTS by Shangri-La Hotels
“Shangri-La Group announced today that it is introducing the “Shangri-La Cares” commitment which elevates its already rigorous hygiene and safety protocols for all properties worldwide.“
As people look to travel in the future, health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the COVID-19 pandemic. “Shangri-La Cares” reinforces the Group’s commitment to caring for people.
"WE WILL TAKE OF EVERYTHING, MOST IMPORTANTLY, YOU" by Hotels Barriere
“The grand re-opening, BARRIERE style.“
«The progressive reopening of most of our establishments is wonderful news for our Group. Faced with a public health and economic crisis that is affecting all sectors of activity, especially leisure and tourism, our team members have all have got involved, in their own way, offering their expertise and innovative ideas to ensure the implementation of new sanitation procedures, and to preempt guests’ expectations in our hotels, restaurants, bars and casinos.Today, we want to take an active role in the economical recovery of tourism in France, being instrumental in bringing back quality time together and peace of mind. Our sole aim is to take care of everything. Most importantly, you». by Dominique Desseigne, CEO Barriere Group.
COVID IMPACT ON EUROPEAN HOTELS by Fitch Ratings
“What Investors Want to Know: The Coronavirus Impact on European Hotels“
“RevPAR Underperformance to Last until 2023 The hotel sector is one of the most exposed sectors to the coronavirus crisis. With the approaching of the summer season, the number of precautious cancellations or postponement of trips and events keeps growing every day, while concerns around contamination remain. Fitch Ratings expects the coronavirus pandemic to cause more than a 60% drop in 2020 for European Revenue per available room (RevPAR)…
TRAVEL IN THE AGE OF COVID - FREE REPORT by GlobeTrender
“Globetrender free report on Travel in the Age of Covid-19 has been produced in association with travel consultancy
The PC Agency and travel data analysts
The coronavirus pandemic is causing huge disruption across the travel industry but Globetrender’s research offers pragmatic and inspiring insights into emerging consumer trends that you can act on now.
CORINTHIA HOTELS TO OPEN IN DOHA
“Corinthia Hotels has signed an agreement with United Development Company (UDC), a leading Qatari public shareholding company and the master developer of The Pearl-Qatar and Gewan Island, to manage and operate a luxury Corinthia hotel to be built in UDC’s newest flagship real estate development, Gewan Island.“
Corinthia Doha will be a prominent structure in Gewan Island, overlooking the Island’s planned golf course and beach club, covering an area of 13,000sqm and will comprise 110 guestrooms, a banquet hall and outdoor patio with a 1000 people capacity, an all-day dining and speciality restaurants in addition to a luxurious spa facility..
ONE&ONLY OPENS ITS FIRST RESORT IN EUROPE
“One&Only Portonovi to Introduce Ultra-Luxury in Montenegro in October 2020.“
One&Only’s hotly anticipated One&Only Portonovi in Montenegro will begin to welcome guests from October 2020. The ultra-luxury resort will be One&Only’s first in Europe and is set to become the most fashionable destination on the Adriatic..
HAPPY RE-OPENING TIMES AT STEIGENBERGER WILTCHER'S!
“Michel Cottray, General Manager and his great team to re-open and welcome back guest!“
“The Steigenberger Wiltcher’s Brussels team gives us a great musical and a big dose of positivity in this very nicely done caps!
Happy re-opening times!!
HFC PROCUREMENT - 11 SANITIZER DISPENSERS TESTED
“The implementation of more advanced hygiene solutions is now part of our daily life and will now be part of our life.”
“We are now ready to offer the best hydro-alcoholic dispensing terminals to the luxury hospitality community. Fully customizable, high-end finish, in line with luxury hospitality standards, excellent price/quality value.” Christian Locqueneux – Happy Few Communication CEO said.
“Last President Wilson Hotel got a € 26 million renovation led by the Swiss firm Atelier d’Architecture 3BM3. President Wilson Hotel is now distinguished by a sleek and modern design”
The President Wilson Hotel is one of the most luxurious palaces in the world, but it stands out thanks to its Royal Penthouse Suite. At 60,000 euros per night, the Royal Penthouse Suite is considered the most luxurious and expensive suite in the world.
FOUR SEASONS HOTELS SAFETY PROGRAM
“Four Seasons collaborates with Johns Hopkins Medicine International on enhanced health and safety program at properties worldwide.“
International health care experts to validate enhanced procedures of Lead With Care, the company’s new global program, and provide ongoing guidance as part of broader collaboration.
OBEROI HOTELS PARTNERS WITH CAIN INTL.
“New Delhi, 08th May, 2020: Cain International partners with Oberoi to bring iconic luxury brand to London.“
“Cain International, the privately held real estate investment firm operating in Europe and the United States, has signed an agreement with Oberoi, the award-winning hotel group, for the operation of 23 serviced residences at 17-22 South Audley Street, in London’s Mayfair. The deal represents The Oberoi Group’s debut in Europe.” By Ms. Silki Sehgal – VP Oberoi Corporate Communication.
INSPIRE 2020 // OCT. 19&20 (US)
“The International Luxury Hotel Association will host the INSPIRE annual summit in October”
“INSPIRE is an annual experience uniting owners, operators, executives, designers, educators and other leaders in luxury hospitality to learn from the biggest innovators, thinkers and industry changers.”
"GLAMPING" OR GLAMOUROUS CAMPING // BY OBEROI HOTELS
“Glamorous camping, or ‘glamping’ is fast gaining popularity. Over the last few years, an entire breed of sites and tent-stays have mushroomed. Among the few luxurious stays available in the country are the tents at the Oberoi Hotels and Resorts.”
The luxury tents at Oberoi Rajvilas, Jaipur offer guests a chance to live like royalty…
“THE 13 strives to establish a new standard for luxury hotels by seeking to recapture the values of a golden age when all luxury was bespoke, artisanal and personalized.“
La Villa du Prince is a super luxury villa suite that The 13 Hotel could boast. With a total floor area of 10,000 square feet, it is a duplex with three bedrooms. With 3 large suites, special high-rise floor style living room and independent dining room.
COVID-19 Impact on hospitality
MESSAGE TO HOTEL GM'S // GET READY TO POST COVID-19
“What hotel GMs can do now to prepare for the return of Chinese travelers post COVID-19.“
“Flexibility, Ambiant wellness, Assisted development,… Check the very clever advices from our partners Travel Daily Media – April 20” By Anita Chan.
COVID-19 Impact on hospitality
ARNE SORENSON MESSAGE TO MARRIOTT ASSOCIATES
“Very emotional message from Marriott Intl. Arne Serenson, to the company associates about Covid-19 impact “
“Covid-19 get more impact than 9-11 on our businesses…. Check the video.
“Located on the 50th floor of the hotel, the Suite 5000 covers an area of 306 square meters with three bedrooms, which combine the best design and art of New York.
Designed by Christina Hart (Studio H).”
Located on the hotel’s 50th floor, the suite is a spacious 3,300 square-foot, three-bedroom suite that blends the city’s finest art, fashion and design. The suite is a unique showcase of New York City’s arts and entertainment community featuring breath-taking views of the Manhattan skyline…
COVID-19 Impact on hospitality
KEITH BARR // CNBC INTERVIEW
“Trying to be part of the solution to the coronavirus outbreak, IHG CEO says“
Keith Barr, CEO of InterContinental Hotels Group, discusses the company’s earnings and the use of one of its hotels in London as a quarantine zone for people who may have contracted the new coronavirus.
LUX RESORTS&HOTELS TO OPEN NEW RESORT IN MAURITIUS
“Let’s take a look inside this exciting new development for The Lux Collective.“
“Laid-back beachside living in a sophisticated setting is the name of the game in Lux Hotels and Resorts’ recently announced Lux Grand Baie Resort & Residences on the idyllic island of Mauritius. by – TopHotelNews.
“The Royal Suite (Della Gherardesqua Suite) at the Four Seasons Firenze.
Designed by Pierre-Yves Rochon (PYR Design).”
Painted vaulted ceilings above, original Capodimonte Maioliche-style ceramic floor below, and 17th-century frescoes and park views everywhere you look: This opulent suite, located in the former nobles’ quarters at the Palazzo della Gherardesca, is a never-ending feast for the eyes.
GOOD BYE SOL... RIP
“This March 21, Solomon “Sol” Kerzner passed away at the age of 84.”
This great man, true legend of luxury hospitality leaves behind an empire of luxury hotels, we owe him in particular the brands One & Only and Atlantis, RIP the “Sun King”.
FIVE STARS RATING FOR ITS ENTIRE PORTFOLIO > NICE JOB!
“The Peninsula Hotels remains the only hotel brand to achieve Forbes Travel guide Five-Stars status across its entire portfolio”
Forbes Travel Guide (FTG) announces its 2020 Five-Star Awards, which reveal that The Peninsula Hotels is once again the only hotel brand to achieve the highest possible FTG rating for all of its hotels worldwide. In 2019, The Peninsula Hotels became the first and only brand in the 61-year history of the FTG awards to receive Five-Star ratings across each hotel in its portfolio. By Agnes Yeung. The Peninsula Hotels Communications manager.
Mandarin Oriental Jumeira, Dubai Launches Luxury Royal Penthouse
“Mandarin Oriental Jumeira, Dubai has unveiled its palatial Royal Penthouse, a luxurious addition to its signature suites!“
“Taking exclusivity to new heights, the Royal Penthouse is secluded on the top floor of the luxurious beachfront resort. A private lift whisks guests to their 850-square-metre haven with sweeping views over the Arabian Gulf... By Ashraf Amaani – Mark&Comm Director
ONE&ONLY OPENS (ITS SUBLIME) GORILLA'S NEST IN RWANDA
“Our ambition is to become part of the soul of any destination we enter. We are thrilled to be introducing our second One&Only in Rwanda.. Michael Wale, CEO said“
Offering an exclusive front-row seat to one of the world’s most popular mountain gorilla sanctuary, One&Only Gorilla’s Nest began welcoming guests on 1 November 2019.
“An exquisite top floor suite. The Armand Blaton Suite features its own private, stylishly furnished outdoor terrace with sun loungers, a dining area and privileged panoramic views over the city’s rooftops and the City Hall, a UNESCO World Heritage Site.”
The wooden floors, open fireplace and stunning paintings from the Blaton family’s private collection in the sitting room add to the opulent suite’s warm…
FUTURE OF LUXURY TRAVEL FORECAST: 2020-2025 by Globetrender
“Globetrender’s Future of Luxury Travel Forecast: 2020-2025 has been produced in association with Cookson Adventures, the leading specialists in ultra-luxury experiential travel.…”
From Space Tourism and Immortality Retreats, to Radical Sabbaticals and Ephemeral Hotels, the 70-plus page report reveals 25 eye-opening, highly specific macro trends that are setting the agenda for the next five years of luxury travel.
FAIRMONT'S FIRST PROPERTY IN PUERTO RICO
“Here, you will experience unparalleled service, unrivaled presence and attention to detail. You’ll always go home enlightened, empowered and ready to live your life more playfully and healthfully. Write your own story in this paradise!“
“Everyone has a story about El San Juan Hotel, a special moment shared within these walls and on these grounds. It is this legacy that unquestionably makes this hotel a Fairmont, and which makes an indelible imprint on this vibrant, dynamic destination. By Heather McCrory – CEO, North & Central America, Accor
KERZNER Intl. TO OPEN 1,4B$ ATLANTIS 2 IN DUBAI
“Set on the crescent of the Palm Dubai, the new Royal Atlantis will be only a short distance from the original Atlantis hotel.“
After 6 years of development, the Atlantis2 project will be completed in late 2020 and welcome guests into a new world of luxury and opulence…. by Juliana Hahn
“Revamped in November 2019, the Suite Carré d’Or of the Hotel Metropole Monte-Carlo is a symbol of luxury and charm, which offers a unique experience.”
Located on the top floor of the Hotel, the exceptional 150 sq. meter apartment composes a spacious living room, large bedroom, walk-in wardrobe and voluminous marble and gold bathroom.”
AMAN'S SISTER BRAND "JANU" // WELNESS-ORIENTED HOTEL BRAND
“Oetker will launch with three hotels in 2022, in Montenegro, Al Ula in Saudi Arabia and Tokyo…”
Meaning “soul” in Sanskrit, Janu will focus on providing guests with “connectedness” rather than a “refined respite”, in order to “balance to the head and heart and rekindle the soul.”
While short on concrete details, Aman said Janu hotels will be “where genuine human interaction, playful expression and social wellness” happen, and aim to positively impact guests in the long term.
TAKE A LOOK INSIDE CNBC'S NEWEST LUXURY HOTELS IN CHINA VISIT
“The Chinese consumers’ expensive taste is driving growth of the luxury market and fueling a boom in luxury five-star hotels in cities across China.”
Chinese consumers are expected to account for about two-thirds of the luxury market’s growth in the coming years, according to a McKinsey report and luxury hotels are hoping to reap the benefits, with the region’s major cities all growing their stock of five-star rooms… By Uptin Saiidi
“With its gold domed ceilings, mirror mosaics and hand carved marble privacy screens, the Kohinoor Suite is a rarity“
This legacy inspired P. R. S. Oberoi, chairman of The Oberoi Group, to build Udaivilas (pronounced Oo-dye-VIL-las). As he succinctly decreed to his design group: “We are building a palace.”
CORINTHIA HOTELS TO OPEN LUXURY MASTERPIECE IN ROME
“Our objective here is to create the best luxury hotel in Rome.”
Simon Naudi, CEO of Corinthia, said: “We are very pleased to have entered into these arrangements as developers and operators, adding yet another flag to our portfolio in one of the most visited cities worldwide. We are also especially proud of having established the foundations for a new partnership with the Reuben Brothers.”
OETKER COLLECTION - NEW CEO
“Oetker Collection announces today that its longstanding CEO, Mr Frank Marrenbach, has decided to leave the company…”
On May 1st 2020, Mr. Marrenbach will pass his responsibility as CEO of Oetker Collection to Dr. Timo Gruenert, who has served as the company’s CFO and CoManaging Director since 2009. Earlier this year Mr. Marrenbach resigned as General Manager of Brenners Park-Hotel & Spa in Baden-Baden and was succeeded in this role by Henning Matthiesen.
New Luxury Hotels Market study from ARC - Forecast 2025
“According to research analysts Arcognizance.com, it is set to be worth $171 billion in 2019, a figure forecast to rise to $222 billion by 2024.
Luxury hospitality continues to be one of the biggest, most lucrative and fastest-growing of all hospitality sectors.
Whether it is unforgettable, personalized service, fine food and wine or a relaxing spa, luxury has become a key component of the hospitality industry. All the major operators have either acquired luxury brands or expanded those already in their portfolios, with the ambition to shape the future of the segment.
Cheval Blanc - LVMH to open 3 new "French Art de Vivre" masterpieces.
Paris – La Samaritaine / London – Mayfair District / Los-Angeles – Rodeo Drive
The LVMH – Hotel management team looks forward to welcome Cheval Blanc Paris, planed to open in a few weeks. A new masterpiece of Excellence and perfect luxury, “the most luxury and beautiful urban hotel worldwide” LVMH said.
Meantimes, the construction of the future Cheval Blanc London has started, this sublime hotel whose technical project has been entrusted to Foster & Partners will open in the heart of the famous Mayfair district. Attention, Cheval Blanc announces innovation in these next openings, including a cosmetics cooler in every room.
NEW ISSUE - "CONCIERGES MAGAZINE"
“ The new edition launched during an event at the Neuhaus Chocolatiers headquarters and workshops in Brussels
As official magazine of Les Clefs d’Or Belgium, our agency releases this very elegant and luxury publication we produce and make since 7 years to highlight Excellence in the Belgian Hospitality represented by top concierges and luxury brands partners.
The Oberoi Marrakech, perfect place to rest...
Prepare yourself to embrace the two sides of Marrakech, Mystic and Vibrant, perfectly…
it is clear, the Oberoi Marrakech is splendid, a place really apart, magic vibrations that you feel when everything seems perfect around you .. Here you are in the right place, at the right time …
NEUHAUS & LES CLEFS D'OR BELGIUM EXPERIENCE
Everyone loves chocolate !!…
On February 11, the house of Neuhaus Chocolatiers will host the next Clefs d’Or Belgium & partners meeting, in its manufacturing workshops in Vlezenbeek for a creative breakfast and an immersion in the magical world of chocolate!
CELCIUS // HNY 2020!
“ Magnifique & extraordinary unexpected skincare experiences…
The Celcius team wishes you magnifique & extraordinary unexpected skincare experiences in this coming (and amazing!!) year 2020!!! Be Happy and don’t forget to think outside the box!.
#SOW #9/MIAMI BEACH
“The FAENA SUITE, at The Faena Miami Beach, by Baz Luhrmann”
The hotel’s namesake suite is a masterpiece of indoor/outdoor Miami Beach living. This impressive four-bedroom dwelling celebrates the golden age of Miami glamour and is complete with four full bathrooms and two half-bathrooms, stunning oceanfront views with furnished balconies, a full kitchen and elegant living room. Guests of the Faena Suite enjoy signature Faena Butler service.
RIP Michel Benoit...
Today we are sad, we have lost a friend, a member of the Clefs d’Or Belgium…
Our agency has the honor of working for Clefs d’Or Belgium for over 7 years.
Today we are sad, we have lost a friend, a member of the Clefs d’Or, Michel Benoit, head concierge at the Sheraton Brussels Airport Hotel.
We wish to send our sincere condolences to his family, loved ones and to all Les Clefs d’Or, family to which he belonged.
Merry Christmas and enjoy your holidays with your family…
Another amazing year is coming, let’s share our passion and smiles, let’s love, enjoy and be curious and most of all, think outside the box!
THE PENINSULA CLASSICS 2019
“ Best of the best award announces eight finalists.
Hong Kong (12 December 2019) – The Peninsula today announced the eight nominees for its prestigious The Peninsula Classics 2019 Best of the Best Award, an accolade presented to the world’s most exceptional classic car. The selected vehicles were built by automakers from five different countries over a span of nearly 40 years, 1919 to 1958.
HAPPY FEW WISHES YOU AN HAPPY NEW YEAR!!
…and, most of all, HAPPINESS for this (will be amazing!!) coming new year 2020!!! Be Happy, be Happy Few!
SIX SENSES, LONDON CALLING
“A few hops from Hyde Park, Six Senses will open in Bayswater… “
Six Senses London will open with 110 guest rooms and suites, spa, unique wellness club experience, and 14 branded residences offering access to the hotel’s facilities. Owners will be able to tap into all the privileges that come with a Six Senses home, including bespoke interior design, concierge service, dining, housekeeping and wellness programming.
30 NEW LUXURY PROPERTIES IN 2020
“Marriott Intl continues to create enriching experiences… “
Marriott International, Inc. today announced it is projecting to open more than 30 luxury properties in 2020 as the company focuses on creating the future of high-end travel through its portfolio of distinct luxury brands.
2019 ILTM EDITION IN CANNES JUST CLOSED ITS DOOR
“ILTM is the only truly global event for the luxury travel industry.
ILTM introduces global travel buyers to an unrivaled collection of international travel experiences. They are the relationship brokers that provide a platform for hotels and destinations to do business and build relationships.
17 NEW UPSCALE LUXURY PROPERTIES IN PARIS
The French capital gears up for a busy few years, according to figures from the TOPHOTELPROJECTS database. We check out the top brands and projects that are destined for Paris, as well as running through some of the most important numbers for the city’s hospitality industry.
The COCO CHANEL SUITE, at The Ritz Paris, by Thierry W. Despont
Like the iconic designer who decorated her suite herself in her day and whose vision of French chic has spanned decades and cultures, this Prestige Suite is for aesthetes and lovers of an elegant, sober and discreet contemporary décor.
DO NOT WAIT YOUR CLIENT TO ASK YOU!
“I will come back to you if needed”, “We do not have the request”, …
To the ultra-luxury hospitality general managers community : Innovation is your guest loyalty Graal… Seek it, think about it at anytime, be creative, be brave enough to be the first, the only one (or one of the first…).
AND 3!! YAPI&YAPI DEVELOPS AND OWN A 3RD MANDARIN ORIENTAL
Mandarin Oriental announces new hotel & residences in Istanbul (2022)
By Vanina Sommers.
The new development comprises three standalone towers and is located in the exclusive Etiler residential area, close to the city’s central business district. One of the towers will house Mandarin Oriental Etiler, Istanbul with 158 guestrooms and suites and 16 serviced apartments.
#TRENDS #2020/GUEST SERVICE
“ULTRA-LUXURY COSMETICS COOLER…
by Alexandre Michel – Celcius CEO”
We did it, we made the most perfect solution to protect and enhance luxury cosmetics…. Alexandre says.
The Celcius is an exceptional cosmetics cooler handmade in France and targeted to super-rich. Our agency leads the development to luxury hospitality, it’s going big. Certainly new ultra-luxury hotel standard for the next years.
“Excellence in the Belgian Luxury Hospitality…”
As part of the Clefs d’Or Belgium & Partners – Excellence in the Belgian Hospitality program, the Impérial Private Premium Bar Brussels and Moët & Chandon welcomed the Brussels luxury hospitality expert community for a sparkling night and the 150th anniversary of cuvée Imperial Moët&Chandon.
“THE JEWEL SUITE…
by Martin Katz”
Designed in collaboration with jewelry designer Martin Katz, our Art Deco-inspired Jewel Suite is an extravagant triplex featuring one-of-a-kind details. A two-story crystal chandelier sets the tone, as do a grand piano and mirrored dining room seating for ten.
THE QUEEN PATH
“IS YOUR GUEST UNIQUE ENOUGH…”
From the first steps in her (your) hotel, she is the Queen, starting a dance she wrote with her own exigences, her vision of luxury, her own notion of what should be a perfect guest service and above everything, every little things that justify the price of her stay.
SLH - 5 NEW GATEWAYS
“INDEPENDANT LUXURY HOTELS +80 COUNTRIES…”
With the year-end holiday season coming up, Small Luxury Hotels of the World is pleased to introduce six new members to its exclusive collection of independent luxury boutique hotels.
OBEROI HOTELS & RESORTS
“MEET THE LEGEND…”
The story wrote its early chapters in 1934 in Shimla where Mr. M.S. Oberoi pioneered the idea of luxury hospitality in India by opening his first hotel. The lessons self-taught, the inevitable mistakes made, the wisdom gained, the prestigious awards won. All have formed the compass for successive generations of Oberois.
Truly palatial, The 4,111 sq ft (377 sq m) Peninsula Suite is unrivalled in its contemporary opulence. Situated on top of the Peninsula Tower, the Suite has the most breathtaking views of Victoria Harbour from the double-height living room with floor-to-ceiling windows and the exclusive landscaped terrace.